It is our policy to distribute the products and services designed to meet the constantly changing requirements of our customers. We have created an environment of quality in every facet of our corporation, in which we continually strive to improve all areas of our system to ensure total commitment to and satisfaction from our customers.
The Nu Horizons Quality System Profile is intended to provide our customers with a summary of Nu Horizons policies and procedures, as well as an overview of the Nu Horizons Quality Management System. This summary is not intended as a substitute for our quality manual or other detailed procedures. Nu Horizons received ISO 9002 registration from Underwriters Laboratories on April 26, 1995. |
Calibration
Nu Horizons Electronics maintains and controls all Measurement and Test equipment used to ensure product quality by:
- Identifying the calibration requirements of this equipment, and ensuring that the equipment remains in a state of calibration throughout specified intervals and conditions of use.
- Ensuring equipment is labeled with calibration status and next calibration due date.
- Using qualified external calibration facilities for all calibrations. The company maintains certified calibration records, which are traceable to NIST standards.
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Contract Review
All customer requests for quotations are reviewed by Nu Horizons Electronics to ensure that:
- The requirements are adequately defined and documented; where no written statement of requirement is available for an order received by verbal means, Nu Horizons Electronics ensures that the order requirements are agreed upon before their acceptance.
- Nu Horizons Electronics has the capability to meet the contract or accepted order requirements.
- All special contract requirements, special instructions, quality requirements, and delivery requirements are carefully reviewed, to determine whether the company is able to meet these requirements.
- Any requirements differing from those in the order are resolved.
- After acceptance, any changes to the scope of the contract will force additional contract review.
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Control of Non-Conforming Material
A documented system is in place to control non-conforming material. The procedure outlines how non-conforming material is segregated and dispositioned.
All identified non-conforming material is segregated into the (RJ1) warehouse. Material received into this warehouse code cannot be inadvertently mixed or used as good inventory.
The Corporate Product Manager is responsible for the disposition of non-conforming material identified during receiving inspection.
The Director of Asset Management, Director of Quality Assurance, and the Warehouse Manager are responsible for the disposition of all other non-conforming material.
Records are maintained on all non-conforming material.
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Corrective Action
The company maintains a system for the timely corrective action of all conditions detrimental to product and process quality, including deficiencies encountered during processing. Supplier, Customer and Internal Audit corrective action systems are in effect.
The prime objective of the corrective action system is to preclude the recurrence of a nonconformance by identification and correction of the root cause and contributing factors.
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Document Control
The Director of Quality Assurance has overall responsibility for the creation, approval and issue of all QMS documents.
The Director of Quality Assurance is also responsible for ensuring that:
- Copies of appropriate documents are available at all locations where operations that can affect quality are performed.
- Obsolete documents are promptly removed from all points of issue and use.
Changes to controlled documents are permitted only after formal submission to the Director of Quality Assurance, who has overall responsibility for approving all changes. He/she will consult with the party(s) responsible for adherence to the document before approving a change.
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ESD Control
A documented system to prevent electrostatic discharge (ESD) damage to devices exists. This includes:
- ESD warning signs
- ESD apparel: Heel and wrist straps
- ESD work surfaces, floor mats, and grounded work stations
- ESD packaging: Static shielding bags, tubes, trays, and conductive totes
ESD training is given to all warehouse personnel. ESD audits are performed by the ESD coordinator who monitors the effectiveness of the system and who initiates corrective action, when necessary.
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Handling, Storage, Packaging, Preservation and Delivery
Necessary protection of all products is provided to prevent damage, loss, deterioration, or substitution.
- Product is packaged with materials necessary to prevent deterioration, corrosion, or electrostatic discharge (ESD) damage.
- A FIFO inventory usage system is in effect.
- Packaging and marking of products is in accordance with specified requirements to assure proper identification, preservation, and segregation, including delivery to the customer.
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Inspection and Test Status
A system is in place to identify product and customer orders throughout the inspection process. Inspection status is identified on our computer system from product receipt through final inspection.
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Inspection and Testing
Inspection and Test is performed using documented procedures in the following areas:
Receiving Inspection - A documented system exists for receiving inspection. 100% of all incoming receipts are visually inspected for manufacturer's part number, quantity, packaging, condition and documentation. Based on receiving history, suppliers are identified as "Skip Lot" and "Non Skip Lot". All "Non Skip Lot" suppliers require a more in-depth physical inspection.
In-process Inspection - Inspection is performed during the picking process to identify product that does not meet customer special requirements such as, date code restrictions, revision levels, packaging, and labeling. When an error is detected, the product is moved to a "mark out" area-awaiting disposition.
Final Inspection - 100% final inspection is performed on all orders prior to shipment. Verification of manufacturer's part number, quantity, date code, packaging, bar code labeling, and customer specific instructions are performed.
Nu Horizons Electronics does not perform functional testing on the products we distribute. Product testing is the responsibility of the manufacturer.
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Management Responsibility
The Director of Quality Assurance is the Management Representative responsible for all matters related to quality and the Quality Management System (QMS).
The Director of Quality Assurance is a member of the company's senior management, and is afforded the authority, support, and resources necessary to adequately fulfill his/her responsibility.
The Director of Quality Assurance is charged with the following:
- Ensuring that the Quality System is established, implemented, and maintained in accordance with the requirements of ISO 9002.
- Setting quality objectives with other management personnel.
- Determining the root causes of non-conformances, initiating corrective / preventive action and verifying solutions.
- Measure quality performance in key areas and review with senior management staff.
All managers and supervisors are responsible for ensuring that company quality policies are understood, implemented, and maintained throughout the organization.
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Process Control
A system is established and maintained for monitoring all processing operations. Documented procedures are developed and maintained to ensure that material/product are consistently delivered to meet customer requirements.
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Product Identification and Traceability
The manufacturer's part number and a Nu Horizons internal part number identify all products. Inventory is traceable from the time of receipt to the time of shipment.
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Purchasing
Nu Horizons purchases product from franchised suppliers to meet specific customer requirements or to replenish inventory-stocking levels.
Quality considerations are paramount in the selection of suppliers for franchising. All franchised suppliers are approved suppliers.
Supplier quality performance is measured on monitored by Nu Horizons Electronics Supplier Rating System. Corrective action is initiated when necessary.
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Quality Audits
Internal quality audits are performed to verify that all Quality Operating Instructions are in compliance with the Nu Horizons QA Manual. The internal quality audit addresses all clauses in ISO 9002. Personnel independent of the function(s) being audited perform audits. Corrective action requests are generated on non-conformances, and corrective action effectiveness is verified. Audit results are reviewed with the area manager/supervisor and distributed to upper management.
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Quality Records
Quality records are maintained for all quality and inspection activities. Quality records are filed and retained for auditing, tracking, and reference purposes. Records are easily retrievable and maintained under appropriate environmental conditions.
Records are kept on file for a minimum of 5 years after the conclusion of a contract or activity.
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Quality System
The Quality Management System (QMS) is comprised of the following:
- The Quality Assurance Manual, which defines the policies relating to the elements of ISO 9002.
- Quality Manual Procedures (QMPs) are the instructions written at the operator level to provide the operator with precise direction on how to perform his/her tasks.
- Records of work and inspections performed.
- Auditing of the system, to ensure compliance with procedures and the requirements of ISO 9002.
- Documentation / Data control system.
- Corrective / Preventive Action system.
- Management Review.
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Statistical Techniques
Statistical techniques are used to measure internal and external quality data. The data collected is used to identify trends, reject types, and when necessary, to initiate corrective action.
The Director of Quality Assurance is responsible for creating monthly reports to be reviewed with upper management. The review is designed to monitor quality performance and continuous improvement efforts.
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Training
It is an essential requirement of our Quality Management System that all staff be suitably trained, and demonstrate a satisfactory level of skill and knowledge in their functional areas.
Training records are kept on file and updated accordingly.
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